> ## Documentation Index
> Fetch the complete documentation index at: https://docs.macstadium.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I request a reimage?

> Request a reimage of a MacStadium-hosted Mac to erase it and install a clean copy of macOS: what to put in the ticket and how long the Mac is offline.

[Open a ticket](https://docs.macstadium.com/macstadium/support/service-desk-guide.md#open-a-ticket-for-a-specific-mac) in the MacStadium portal and MacStadium reimages the Mac for you. A reimage erases the Mac and installs a clean copy of macOS. List every Mac in one ticket and say which macOS version you want.

> [!WARNING]
>
> A reimage erases everything on the Mac. Back up anything you need first.

The work takes about 20 minutes to erase the Mac and 30 minutes to reinstall macOS, depending on the macOS version and how many Macs are in the request. Plan for each Mac to be offline for at least an hour from when the work starts. When the work starts depends on the data center's queue, so MacStadium can't always give a turnaround time.

To change System Integrity Protection (SIP) without erasing the Mac, see [How do I disable SIP on my Mac?](https://docs.macstadium.com/iaas/iaas-faqs/how-do-i-disable-sip-on-my-mac.md).


## Related topics

- [How do I disable SIP on my Mac?](https://docs.macstadium.com/iaas/iaas-faqs/how-do-i-disable-sip-on-my-mac.md)
- [How do I find the hardware serial number for my service?](https://docs.macstadium.com/iaas/iaas-faqs/how-do-i-find-the-hardware-serial-number-for-my-service.md)
- [How to upgrade your Orka cluster](https://docs.macstadium.com/orka/orka-upgrades-and-release-notes/orka-upgrades.md)
- [How do I order multiple servers at one time?](https://docs.macstadium.com/iaas/iaas-faqs/how-do-i-order-multiple-servers-at-one-time.md)
- [What is instant provisioning and how long does it take?](https://docs.macstadium.com/iaas/iaas-faqs/what-is-instant-provisioning-and-how-long-does-it-take.md)


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