> ## Documentation Index
> Fetch the complete documentation index at: https://docs.macstadium.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Credential Issues

> Fix MacStadium Portal and service credential issues: verify your email, reset your password, or find server credentials in the Portal under Services.

## Portal Login Issues

If you cannot log into the MacStadium portal:

* Verify you're using the correct email address
* Try resetting your password via the [MacStadium portal](https://portal.macstadium.com/) — use the **Forgot Password** link on the login screen
* Contact your account administrator if you don't have access

## Service/Server Credential Issues

If your server or service credentials aren't working:

* Verify you're copying the password without extra spaces
* Check that the service is online and accessible
* Credentials can be viewed in Portal > Services > \[service] > Credentials

## Still Having Issues?

If you've tried the above and still can't connect, contact support with:

* Which service you're trying to access
* The error message you're receiving
* Whether this is a new setup or previously working