> ## Documentation Index
> Fetch the complete documentation index at: https://docs.macstadium.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Fix a declined credit card on MacStadium

> MacStadium uses fraud protection that may flag legitimate transactions. If your card is blocked at signup, contact support to process your order manually.

MacStadium uses fraud protection services to identify and stop fraudulent transactions before they happen. These measures protect the security of our network and our customers.

In some cases, this protection may flag a legitimate transaction during signup. If that happens, you'll see:

**Unable to authorize your Credit Card. Please contact support via phone, chat, or open a ticket in the Customer Portal.**

You may see the same message if you try a second card. This does not mean the card itself is being declined by your bank.

## What to do

Contact [support@macstadium.com](mailto:support@macstadium.com) or open a ticket in the [MacStadium Portal](https://portal.macstadium.com/). Our team will process your order manually.

To speed things up, include the following details about the subscription you were trying to order:

* The data center location you selected
* The Mac hardware you want to subscribe to
* The operating system, if applicable

Once our team processes the order, you'll receive an activation email with access details when your server is online.