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MacStadium offers a shared Slack channel for team communications if you are on the Pro or Premium support plan. The Slack-to-ticket service uses Zendesk and Zapier with Slack to make ticket creation and communication seamless between Slack, the ticketing system, and your MacStadium Portal.

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Getting Started

To start a ticket from Slack follow these easy steps:
Our Slack-to-ticket integration does not work with Slack direct messages, only channels.
  1. Add the ticket emoji (ticket) to the message as a reaction.
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  1. After adding the ticket emoji reaction, a message is sent to you in a thread in response prompting you to create a ticket.
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  1. Click the Create Ticket button to open a quick form where you will enter key details about your request.
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  1. After filling out the form, click Submit to create a ticket that goes to the MacStadium support team.
  • Email Address - enter your email address
  • Topic - select the topic your issue/request is related to
  • Impact - specify how much this issue is impacting your team
  • Subject - subject line for ticket
  • Description - describe the issue/request
  1. After submitting the form, you will receive a message that is only visible to you in the channel which confirms that the ticket has been submitted successfully.
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  1. You can now add comments to the thread that created the ticket. All comments in the thread are pushed to the Zendesk ticket. When a MacStadium team member replies, the response appears in the same Slack thread, via email, and in your MacStadium Portal ticket.