> ## Documentation Index
> Fetch the complete documentation index at: https://docs.macstadium.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating Slack Tickets

> Create support tickets directly from Slack using MacStadium's Slack-to-ticket service, available on Pro and Premium support plans.

MacStadium offers a shared Slack channel for team communications if you are on the Pro or Premium support plan. The Slack-to-ticket service uses Zendesk and Zapier with Slack to make ticket creation and communication seamless between Slack, the ticketing system, and your MacStadium Portal.

## Getting Started

To start a ticket from Slack follow these easy steps:

<Note>
  Our Slack-to-ticket integration does not work with Slack direct messages, only channels.
</Note>

1. Add the ticket emoji (*ticket*) to the message as a reaction.

<img src="https://mintcdn.com/macstadiuminc/dU1lCoT-Tf9PRIOx/images/attachments/39511775897627.png?fit=max&auto=format&n=dU1lCoT-Tf9PRIOx&q=85&s=90ed7146218d24afda6ee3932d12c40c" alt="Slack message with ticket emoji reaction being added" width="736" height="392" data-path="images/attachments/39511775897627.png" />

2. After adding the ticket emoji reaction, a message is sent to you in a thread in response prompting you to create a ticket.

<img src="https://mintcdn.com/macstadiuminc/dU1lCoT-Tf9PRIOx/images/attachments/39511769713819.png?fit=max&auto=format&n=dU1lCoT-Tf9PRIOx&q=85&s=46a962696801634526d816d006703964" alt="Slack thread showing automated response prompting to create a ticket" width="1856" height="886" data-path="images/attachments/39511769713819.png" />

3. Click the Create Ticket button to open a quick form where you will enter key details about your request.

<img src="https://mintcdn.com/macstadiuminc/dU1lCoT-Tf9PRIOx/images/attachments/39511775910555.png?fit=max&auto=format&n=dU1lCoT-Tf9PRIOx&q=85&s=dadf339671f52f73b05bbba08436fcdf" alt="Slack ticket creation form with Email Address, Topic, Impact, Subject, and Description fields" width="992" height="1252" data-path="images/attachments/39511775910555.png" />

4. After filling out the form, click Submit to create a ticket that goes to the MacStadium support team.

* **Email Address** - enter your email address
* **Topic** - select the topic your issue/request is related to
* **Impact** - specify how much this issue is impacting your team
* **Subject** - subject line for ticket
* **Description** - describe the issue/request

5. After submitting the form, you will receive a message that is only visible to you in the channel which confirms that the ticket has been submitted successfully.

<img src="https://mintcdn.com/macstadiuminc/dU1lCoT-Tf9PRIOx/images/attachments/39511769716763.png?fit=max&auto=format&n=dU1lCoT-Tf9PRIOx&q=85&s=4ac91cf0fb2283c8636c4c9088f4c385" alt="Slack ephemeral message confirming ticket was submitted successfully" width="1128" height="170" data-path="images/attachments/39511769716763.png" />

6. You can now add comments to the thread that created the ticket. All comments in the thread are pushed to the Zendesk ticket. When a MacStadium team member replies, the response appears in the same Slack thread, via email, and in your MacStadium Portal ticket.