> ## Documentation Index
> Fetch the complete documentation index at: https://docs.macstadium.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MacStadium Remote Hands hardware support

> MacStadium Remote Hands covers hardware diagnosis, network issues, OS password recovery, factory restore, and OS service changes on customer request.

The MacStadium *Remote Hands* Service covers the following issues:

* Mac hardware diagnosis and repair
* Network infrastructure or IP issues
* OS password recovery to default
* OS restore to factory default
* OS restore from backup (i.e. Time Machine)
* OS services enable/disable (turn off firewall, SIP, etc.)

<Tip>MacStadium will always assist customers with a service request.</Tip>

In some cases, a request may go beyond our *Remote Hands* service scope (i.e. items not listed above). For those instances, MacStadium will quote customers an hourly rate to address that specific issue. In other cases, MacStadium may refer a customer to one of our IT partners who might be better suited to address that specific IT concern.

<Note>MacStadium is not responsible for the backup of customer software.</Note>