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Documentation Index

Fetch the complete documentation index at: https://docs.macstadium.com/llms.txt

Use this file to discover all available pages before exploring further.

You don’t need a lengthy contract to take advantage of Mac hosting at MacStadium. We bill on the first day of the month for the next 30 days of service. Your service will continue on a month-to-month basis until you cancel your subscription. If you ever decide to leave MacStadium, you can do so through the MacStadium Portal. You can cancel a subscription at any time and for any reason.
When cancelling a subscription, the server is taken offline and all data is destroyed within 24 hours.
To cancel a single subscription, click into your machine’s Details tab and then click the red Cancel Service button. MacStadium Portal subscription Details tab with Cancel Service button highlighted
If you have multiple subscriptions and want to cancel your account, please submit a support ticket.

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Billing

If you cancel a subscription before the end of the current service period, you do NOT receive a refund for any amounts already paid for service in the future.
In accounting terms, MacStadium does not prorate services due to the man-hours required to return used hardware to inventory for re-use.
Servers become inactive when a subscription is cancelled and do not remain available through the end of the service period (subscription month). If you want to access your Macs until the end of the service period, cancel the service toward the end of the month, but before the next first-of-the-month billing occurs.
If you own the Mac on the canceled subscription (because you shipped it to us as part of our colocation service), then MacStadium will return your server to you after verifying the shipping address and speed of shipment requested. Our billing department will charge your payment method on file the actual shipping amount to close out your billing.
You’re always welcome to return to MacStadium at any time with the same account.