Documentation Index
Fetch the complete documentation index at: /llms.txt
Use this file to discover all available pages before exploring further.
Welcome to the new MacStadium Documentation site. We've migrated from support.macstadium.com, you're in the right place.
MacStadium offers Basic, Pro, and Premium support. See response time SLAs, support hours, and what’s included in professional services before you decide.
| Basic | Pro | Premium | |
|---|---|---|---|
| Price | Included (free) | 10% of Annual Spend | 20% of Annual Spend |
| Recommended if | You are developing or testing MacStadium out. | Extra support for growing businesses with mission-critical workflows. | MacStadium is essential to your business. Partner with us. |
| Support hours | 9am–5pm in the Data Center TZ | 24 x 7 | 24 x 7 |
| Support channel | Email, Portal | Email, Portal, Scheduled Phone Support (weekdays, 9–5pm) | Email, Portal, Scheduled Phone Support (weekdays, 9–5pm), and Dedicated Slack Channel |
| Professional services* | 5 hours/year to support onboarding or other updates. Additional service packages available for purchase. | 15 hours/year to support onboarding or other updates. Additional service packages available for purchase. | |
| Business Impact / First Response Time | General usage question: <2 business days Environment Impacted: <1 business day | General usage question: <48 hours Marginal impact: <24 hours Major impact: <4 hours Environment down/inaccessible: <1 hour | General usage question: <48 hours Marginal impact: <24 hours Major impact: <2 hours Environment down/inaccessible: <30 minutes |
| Security and Service Agreements | Access to Online Trust Center | Access to Online Trust Center Customized MSA/DPA Annual vendor security questionnaire | Access to Online Trust Center Customized MSA/DPA Annual vendor security questionnaire Participation in customer’s audit or tabletop exercises (up to 4 hours annually) |
| Knowledge Base Access | ✓ | ✓ | ✓ |
| Online Trust Center Access | ✓ | ✓ | ✓ |
| Scheduled Phone Support** | ✗ | ✓ | ✓ |
| Maintenance on Nights/Weekends*** | ✗ | ✗ | ✓ |
| Dedicated Slack Channel for Support | ✗ | ✗ | ✓ |
