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The MacStadium Remote Hands Service covers the following issues:
  • Mac hardware diagnosis and repair
  • Network infrastructure or IP issues
  • OS password recovery to default
  • OS restore to factory default
  • OS restore from backup (i.e. Time Machine)
  • OS services enable/disable (turn off firewall, SIP, etc.)
MacStadium will always assist customers with a service request.
In some cases, a request may go beyond our Remote Hands service scope (i.e. items not listed above). For those instances, MacStadium will quote customers an hourly rate to address that specific issue. In other cases, MacStadium may refer a customer to one of our IT partners who might be better suited to address that specific IT concern.
MacStadium is not responsible for the backup of customer software.