Portal login issues
If you cannot log into the MacStadium portal:- Verify you’re using the correct email address
- Try resetting your password via the MacStadium portal — use the Forgot Password link on the login screen
- Contact your account administrator if you don’t have access
Service/Server Credential Issues
If your server or service credentials aren’t working:- Verify you’re copying the password without extra spaces
- Check that the service is online and accessible
- Credentials can be viewed in Portal > Services > [service] > Credentials
Still having issues?
If you’ve tried the above and still can’t connect, contact support with:- Which service you’re trying to access
- The error message you’re receiving
- Whether this is a new setup or previously working