Network Firewalls

MacStadium now offers the ability for customers to enable two-factor authentication (2FA) when logging into Two-factor authentication provides users with an additional layer of security when accessing environments. It is available for all team members in the portal.

Please note, 2FA is NOT turned on by default. It is not required to logon to It can easily be turned on/off from inside the customer portal. If access is lost to the authenticator app, then disable 2FA by contacting MacStadium Support at 1-877-250-3497, option 2.

How to Enable Two-Factor Authentication

First, users must have an account in to use two-factor authentication. If there is no account in the Portal, then request one from an existing account administrator within the organization. For any questions about the Portal, send an email to [email protected].

Next, login to

Portal Login

After logging into the Portal, click the Users menu.

Users Menu

Click Security.

Security Menu

The two-factor authentication process starts. To begin, use an authenticator application like Google Authenticator, which can be downloaded at no cost from the Apple App Store or Google Play. If it is not enabled, then click the Set Up button.

2FA Setup

Two-factor authentication now changes to Active in green in the Security tab of the Portal. To disable 2FA, click Disable while logged into the Portal.

Log out of the portal.

On your next login, the login screen will look different after you sign in with your username and password. Once you have authenticated, it will ask you to open your authenticator app. In your authenticator App, you will see a 6-digit code. Enter the 6-digit code to gain access.

Two-Factor Authentication

If there is a need to disable two-factor authentication, but access to the phone that was used to authenticate is missing, then send a request to MacStadium Customer Support. Give them the code you used to enabled 2FA and they can remotely disable it. Once it is turned off, login with the administrator username and password.

Force Mandatory 2FA

The Mandatory Two-Factor Authentication (2FA) Enforcement feature empowers administrators to enhance the security of user accounts by enforcing compulsory 2FA for all associated users. By enabling this functionality, administrators can ensure an additional layer of protection for sensitive information and transactions within the customer portal. This feature is accessible only to team members with Administrator roles. The Mandatory 2FA can be disabled by pressing the Disable Mandatory 2FA button.